Privacy Policy & Cookies

Privacy Policy & Cookies

 

Privacy

 

Here at The Birmingham Commonwealth Association (BCA) we are committed to providing our customers with the best possible service, and this applies to protecting your personal details too. The information you provide to us helps us to make our site relevant and be able to serve your needs as best as possible.

We have updated our privacy policy in line with the requirements set out in the General Data Protection Regulation (GDPR) so that you understand the information that we collect and how we use it, and you can be sure that your details are safe.

Overview

When you enter into a transaction on our site or enter on it, we collect certain personal information from you (for example: your name, email address, payment address and details). All such, information is held on secure servers when this is needed by our payment processing partner.

We will not gather or hold personal information about you unless you have given your permission for us to do so. By placing an order with us, you will consent to the use of such personal information through our payment processor.

Any personal information held or processed will be used lawfully, fairly and in a transparent way. It will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed. Unless we have your express consent to do so, your personal data will not be passed to any third party except for profiling purposes, to offer you the opportunity to purchase from us, to fulfil the delivery of the goods to you, and as is necessary to process credit or debit card payments.

Your privacy and confidence will be respected at all times.

Who we are

The Birmingham Commonwealth Association (BCA) (“we” “us” “our”) are committed to protecting and respecting your privacy.

Our policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

What information is collected about you?

If you have successfully applied to become a BCA member and/or visited the site we (and trusted partners acting on our behalf) may collect and process the following information about you:

– Your name, date of birth and gender;

– Your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;

– purchases and orders you have made;

– details of the method by which you intend to pay for the goods ordered;

– your on-line browsing activities on our website;

– your location;

– Other correspondence and communications with us

 

Our website is not intended for children and we do not knowingly collect data relating to children.

Some details are collected automatically during your visits to our website including, but not limited to, traffic data, location data, browsing data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing

Cookies

We use cookies to collect information about your activity which is held locally on your computer’s browser when you visit our website to help us improve your user experience. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Some of it may be used in the future by third parties to send you personalised banner advertisements whilst browsing other websites. These will relate to products you have viewed whilst browsing our site on your computer or other devices.

If you prefer, you can remove or reject browser cookies through the settings on your browser or device. However, rejecting or removing cookies could affect the availability and functionality of our services and those provided by affiliated third parties we use. For further information on our use of cookies, please see our cookies section below.

How is your personal data used?

We (and trusted partners acting on our behalf) use your information:

  • to process your orders and manage your account
  • to notify you about changes to our service
  • to communicate with you about our products and promotions which we feel may interest you, where you have consented to be contacted for such purposes
  • to monitor purchase history, site usage and traffic patterns to improve our site design and products
  • to verify your identity
  • to enable third parties to carry out technical, logistical or other functions on our behalf
  • for market research and profiling purposes – to better understand your needs
  • for crime and fraud prevention, detection and related purposes
  • where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Sharing data with third parties

In order to make certain services available to you, we may need to share your personal information with some of our service partners. These include IT, delivery and marketing service providers.

For example, we use Stripe to process online payments–you can read more about how Stripe uses your Personal Information here: https://stripe.com/en-gb/privacy.

We only allow our service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to us and to you, and for no other purposes.

How long will we keep your personal information?

We and our trusted third-party payment company retain your personal information no longer than is necessary for the purpose we obtained it for thereby reducing the risk that it will become inaccurate, out of date or irrelevant. Information that is no longer needed will be securely deleted.

How we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on secured servers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we and our trusted third-party providers will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. We are https compliant and use Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. You can read Google’s privacy policy here: https://policies.google.com/privacy

Your Rights

You have the following rights:

– the right to ask for a copy of personal data that we hold about you (the right of access);

– the right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of erasure or to be forgotten);

– the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification);

– the right to opt out of any marketing communications that we send to you. We will only send you marketing materials where you have previously opted into correspondence about our services, updates and customer offers.

If you wish to exercise any of the above rights, please contact us using the contact details set out below.

Opting out

Should you wish to stop receiving emails from us at any point (where you have previous opted in for such correspondence, let us know on our email detail below and we will ensure all your data is securely removed from our records.

Changes to our Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact

Questions and requests regarding this privacy policy or any other service improvement comments you may have are welcomed and should be sent to the BCA on the following email address: office@birminghamcommonwealthassociation.com